Diamond Reels Casino – Casinomeister

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Diamond Reels Casino – Casinomeister

About the Team and History

Diamond Reels Casino was launched in 2015. However, the operators have been gambling online for over a decade. While some players sing their praises, unfortunately, they still hold an online gambling license from the government of Curacao.

Residents from the following geographic location are prohibited from holding an account at Diamond Reels Casino; Australia, Bangladesh, Belgium, Canada, Cayman Islands, Czech Republic, Finland, Netherlands Antilles, Philippines, South Africa, Switzerland, Turkey, the state of Nevada, Russia, Ukraine, Ireland, Thailand, Bulgaria, Poland, Japan, Chile, China, Israel, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, Reunion, and Pakistan.

Complaints and Track Record

Generally, Diamond Reels Casino has good reviews. However, in the interest of fairness, we always show the good AND the bad here at Casinomeister. Here’s a post from Mrdoritosfeet who said this:

“I’m posting to inform people of Diamond Reels blatantly trying to cheat me out of my winnings! I am a long-time recreational poker player and occasional sports bettor. I just recently started playing online casinos (for the last two months or so) and certainly have never had any problems with any online casino/sportsbook/poker room. On 9/3/2017, I deposited into Diamond Reels and claimed their welcome bonus. Miraculously, I won $3850 after completing the playthrough and went to cash out my winnings. After speaking with one of their agents on chat to see if I needed to submit anything to be able to cash out, I was informed of a list of documents and submitted them on 9/4/2017.

Afterward, when I emailed to check in on the status of my cashouts, I began to get the runaround. Initially, on 9/6, they told me my account was undergoing review by the finance department. After I asked what the time frame should be for this, they responded with a 24-48 hour pending phase, plus a 2 to 5 business day review period, and then 5 to 15 business days to process the withdrawal and post to my account. This last response occurred on 9/8.

On 9/18, I checked in again to ask what the status was because now we were outside the advised timeframe for processing a transaction. The only response I received stated that they would escalate to their finance department. After not hearing for the rest of the week, I wrote back again on 9/21 asking for this to be escalated to a manager and I got a reply again stating that they would escalate to finance. On the morning of 9/22, I received the following email:

‘Hi _________, I trust this finds you well. Due to the negative links associated with your casino account, your deposit has been refunded, and your withdrawal forfeited. You will no longer be able to hold an account with us. Kindly find attached the refund statement. These funds should reflect on your card within 5-7 business days. Should you have any further queries during this time, please contact us… Wishing you all the best in your future endeavors.’

This is entirely unfounded. Seeing this was my first deposit, I have never placed any chargebacks on any credit cards, and I fully complied with their T&Cs. Until this is resolved, I recommend that players avoid Diamond Reels, as they will freeroll your deposits, and if you win, they will make up excuses not to pay.

As an additional issue, I tried to make a CDS complaint, but the link did not seem to work. I would fill out the form, and an error message would appear after I filled it out and tried to submit it.”

Reports like these are what prompted MaxD to issue the following warning:

“We’ve seen a couple of PABs regarding Diamond Reels (diamondreels.com) in recent months. In both cases, the casino’s final response was that they found the player listed in a CND (Central Negative Database), which was their reason for confiscating the player’s winnings. In neither case did the casino offer direct evidence against the players, only that the player was listed in the CND.

In our judgment, a player listed in a CND is hearsay evidence: someone has flagged them as a risk player. There is no further investigation into the accusation, just the listing itself.

Furthermore, the casino gives no warning that they will use the CND against players. When asked to explain why they did not, the casino people simply said, “most players are aware the CND exists.” That may or may not be accurate, but no player is made aware of the CND or its potential impact on their winnings until it is too late for the player to make an informed decision.

If the casino wishes to use the CND listing as grounds for closing a player’s account, that is their business, but any monies owed to the player(s) should first be paid. In our judgment, a CND listing alone is no reasonable grounds for confiscation, especially if players are not made aware in advance that a CND listing could be used against them.

WARNING: Diamond Reels is using CNDs to deny player winnings. Players are advised that this predatory policy can and will be used against them without prior notice.”

Casino Facts

Founded 2015
Accredited at Casinomeister No
Casino representative Casino Rep
Affiliate program Diamond Reels Affiliates
Is this casino certified at Casinomeister No
Payout time 72 hrs
Reverse time 72 hrs
Weekend payouts No
Locks withdrawals No

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